Refund & Cancellation Policy

Effective Date: August 5, 2026

At Icon Computers, we aim to provide reliable software, technology, IT, and customized solutions that meet the requirements agreed upon with our customers.

Because our services may involve customized development, consulting, implementation, configuration, licensing, SaaS access, technical support, and other project-specific work, refunds and cancellations are subject to the terms below.

1. Applicability

This Refund & Cancellation Policy applies to payments made for services provided by Icon Computers, including, where applicable:

• Customized software development
• ERP and business software solutions
• Laboratory Information Management Software
• Online examination and SaaS solutions
• Website and web development services
• Software implementation and configuration
• IT consulting and technology services
• Technical support and maintenance
• Software licenses or subscriptions
• Other customized services agreed between Icon Computers and the customer

2. Project-Based Services

For customized or project-based services, the scope of work, deliverables, timeline, payment schedule, and other commercial terms may be agreed upon through a quotation, proposal, purchase order, work order, service agreement, or other written communication.

Once work has commenced, payments relating to completed work, resources allocated, third-party expenses, licenses, development efforts, or other incurred costs may be non-refundable.

3. Advance Payments

Any advance or booking payment made to initiate a project may be treated as confirmation of the customer’s acceptance of the project scope and commercial terms.

If development, consultation, configuration, procurement, or other work has already commenced, the advance payment may not be refundable.

Where a project is cancelled before work begins, any refund will be considered on a case-by-case basis after deducting applicable administrative, transaction, third-party, or other costs already incurred.

4. Cancellation by Customer

A customer may request cancellation by contacting Icon Computers in writing.

Cancellation requests will be reviewed based on:

• The stage of project completion.
• Work already performed.
• Resources allocated to the project.
• Third-party services, licenses, or expenses already purchased.
• Deliverables already supplied.
• Any other costs incurred by Icon Computers.

A cancellation request does not automatically guarantee a refund.

5. Software Licenses and SaaS Services

Payments for software licenses, subscriptions, SaaS services, access credentials, or digital products may be non-refundable once access, activation, provisioning, or delivery has been completed, unless otherwise agreed in writing or required by applicable law.

For recurring subscriptions, customers may request cancellation for future billing periods. Cancellation generally does not entitle the customer to a refund for a billing period that has already started or been used.

6. Hardware and Third-Party Products

Where Icon Computers supplies hardware, third-party software, licenses, hosting, domain registration, cloud services, or other third-party products, refunds and replacements may be subject to the respective manufacturer’s, supplier’s, distributor’s, or service provider’s policies.

Any applicable warranty or replacement will be handled according to the relevant manufacturer’s or supplier’s terms.

7. Defective or Non-Performing Services

If you believe that a service or deliverable does not meet the agreed specifications, you should notify Icon Computers promptly with details of the issue.

Where the issue is determined to be covered under the agreed scope of work, Icon Computers may, at its discretion and subject to the applicable agreement, provide corrections, troubleshooting, modifications, or other reasonable remedies.

A technical issue or request for modification does not automatically qualify for a refund.

8. Non-Refundable Situations

A refund may generally not be available where:

• The agreed service has already been substantially completed.
• Customized software or development work has already been performed.
• Digital products, licenses, or SaaS access have already been delivered or activated.
• The customer changes their requirements after work has commenced.
• Delays are caused by the customer’s failure to provide required information, content, approvals, access, or feedback.
• Third-party services or products have already been purchased on behalf of the customer.
• The customer stops using the service after delivery.
• The request is outside the agreed scope of work.
• The customer has violated the applicable service agreement or terms.

9. Refund Processing

Where a refund is approved, the refund will generally be processed through the original payment method, where technically and legally possible.

The time required for the refunded amount to appear in the customer’s account may depend on the payment gateway, bank, card issuer, or financial institution.

Any applicable transaction, processing, third-party, or administrative charges may be deducted where permitted.

10. No Guaranteed Refund for Business Results

For consulting, software, marketing, technology, or other professional services, Icon Computers does not guarantee a specific business outcome unless such outcome has been expressly agreed in writing.

Failure to achieve a customer’s expected business result does not automatically create a right to a refund.

11. Disputes

If you have a concern regarding a payment, service, deliverable, cancellation, or refund, please contact us first so that we can review and attempt to resolve the matter.

We encourage customers to provide relevant payment details, project information, and a description of the issue to help us investigate the request efficiently.

12. Changes to This Policy

Icon Computers may update this Refund & Cancellation Policy from time to time. Any updated policy will be published on this page with the revised effective date.

13. Contact Us

For refund, cancellation, or payment-related queries, please contact:

Icon Computers
17, Madhav Nagar,
South Ambajhari Road,
Nagpur – 440010, Maharashtra, India

Email: info@icon-computers.in

Website: icon-computers.in